Goldenvoice - California Concert and Music Festival Promoter

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Help & FAQ

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I want to work for Goldenvoice! I want to intern for Goldenvoice. Where can I find the info?

Goldenvoice only accepts resumes submitted through our (parent) corporate website. A current listing of available job openings can be found on that page. If none are listed, that means we don’t currently have any openings. We’re unable to provide any status on applications submitted there.
How do I buy tickets? How do I contact the ticketing company? I'm having trouble buying tickets. Where can I buy tickets? I have a question about my order. I didn't get a confirmation.
There may be several ways to buy tickets depending on the show. Please visit the event information page for the concert you are interested in. Click on the “BUY TICKETS” button to see who is selling tickets for that event. If you’re asking about a festival, please visit the festival’s website.

The majority of our concerts are sold ONLINE through one of the following ticketing companies. Or it’s best to start at the festival website to see which one is for that particular festival.

Contact AXS
Contact Ticketmaster

OTHER OPTIONS/PRO TIPS:
- Sometimes you can save a few bucks buying in person too!
- Some venues offer sales through their own box office or a related venue box office, you should check the venue website. You may even save yourself a bunch of fees buying in person!
How can my band/DJ open for (insert any band name here)?

You’ll have to inquire through the headlining artist/band/manager/agent/label. They dictate/decide the opening bands.
Hi, I want to review a show or photograph a band at one of your shows! How do I get a media/press pass?

Please email press@goldenvoice.com to inquire.
How do I check on my ticket order? How do I get a hold of the ticketing company? Help something went wrong with my order. I need help placing an order. I have an order related question.

The majority of our concerts are sold ONLINE through one of the following ticketing companies, where you likely landed when you clicked on “buy tickets”. If you don’t recall, simply go back to where you bought them/tried to buy them, click on the buy tickets button and look at what company website shows up in the address bar.

Contact AXS
Contact Ticketmaster
I have a FESTIVAL related question. I have a question about one of your festivals.

You need to visit the festival website. The festival website has information, contact info, frequently asked questions, etc. You must go direct. Visit the festival website.
Why can't I find a show on your website?
Below are a few guesses:
- No shows are currently scheduled for the venue, date, or band you’re searching for.
- Goldenvoice only lists an event after all information is confirmed with artist management. Events are always listed in time to purchase the day tickets are put on sale.
- Check the proper spelling of the artist, band, or venue. All words must be spelled correctly.
- Make sure there is spacing between your words (i.e. Daft Punk, not daftpunk)
- Try a different search method. Search by city or zip instead of band name or venue.
How can I get the presale password? HELP!

Well, if it’s a Goldenvoice presale, you best have already signed up for our weekly email newsletter. It goes out every Wednesday morning with whatever presales are happening that day through the weekend. Sign up HERE. You can also try stalking our X and Instagram stories. We’ve been known to blab passwords out there sometimes.

If it’s a radio station or band’s presale, you’d have to ask them.
What time zone is used for the show time and on sale time?

All dates and times are local.
How do I subscribe/unsubscribe to a concert calendar for shows in my area?

Click here to subscribe to receive our weekly concert calendar email plus alerts for presales, special offers and shows in your hood.

You can unsubscribe from this service at any time by clicking the unsubscribe link at the bottom of the concert calendar you receive.
How can I meet the band/contact the band?

Only the band or their manager/agent can arrange that. Did you try asking/looking on their Facebook page?
How do I get directions to the show?

Directions for most shows can be found on the venue’s website. You could also use google maps or any number of the useful driving direction mobile apps.
The show is this week and I don’t have my tickets, I’ve lost them, or they’ve been damaged. What can I do?

Please contact the ticketing company for the show you’re asking about as soon as possible to inquire. Scroll up to the “How do I buy tickets?” question for a list of ticketing company contact info.

For tickets purchased through Artist Fan Club or another organization you should contact that organization directly for information.
What happens if my show is cancelled or postponed?

Please contact the ticketing company for the cancelled or postponed show to inquire about a refund or exchange.

Scroll up to the “How do I buy tickets?” question for a list of ticketing company contact info.

Check your confirmation email for the name of the ticketing company through which your tickets were purchased.

Frost Amphitheater is located at 351 Lasuen Street, at the intersection of Lasuen Street and Roth Way on the Stanford University campus.

Parking

Due to capacity, we recommend purchasing an Event Parking Pass with your ticket. There is a very limited amount of free parking available around the venue that is expected to fill up quickly on a first come, first served basis.

Event parking is available in the Stanford Galvez Lot and passes can be purchased in advance during your ticket purchase, or when you arrive (subject to availability). We accept credit/debit card only.

Public Transportation

Stanford University is accessible by several transit agencies, making it possible to get to campus from just about anywhere. The Palo Alto Caltrain Station is a 20 minute walk from Frost. All performances will end in enough time for patrons to catch the Caltrain home northbound or southbound, with time to make connections to the BART station in Millbrae.

The Regency Ballroom is on the Northeast corner of Van Ness & Sutter.

PARKING

There are plenty of public and private parking lots in the vicinity of The Regency Ballroom. There is also limited street parking.

Public Transportation

Because of its central location, the Regency Building is easily accessible by public transportation. Muni bus lines 1, 2, 3, 4, 19, 38, 42, 47, and 49 all stop within a few blocks of the facility.

The Warfield is easily accessible by using public transit. You can take BART or MUNI to the Powell Street station. Exit onto Market Street, and walk 1 1/2 blocks south to The Warfield. The stations are near 5th Street and Market, and the Warfield is by 6th Street.

Parking

Parking opens 2 1/2 hours before show time.
Only motor vehicles are permitted on The Mountain Winery driveway. For safety reasons, pedestrians and bicyclists cannot be permitted beyond The Mountain Winery main entrance.
General and ADA parking is $25 on-site, carpool of 3 or more is $20. Limited ADA parking available on site. Premium Parking on the night of the event is $45 if available.

Rideshare

On concert nights, if you arrive via rideshare program and are expecting a pick up after the show, please be aware that traffic coming up the hill is stopped at bottom entrance gate 30 minutes prior to the show ending. All rideshare vehicles are held at main gate until parking lot traffic is cleared (approximately a 45 minute wait). Please join us at Redwood Deck Rideshare Lounge located in the main plaza while you wait where our attentive staff will take care of you until rideshare vehicles proceed up hill.